277 5 1 0.11 o XML-> Double Your Profits created: Dan Feliciano & Phil Best website: www.DanFeliciano.com email: Dan@DanFeliciano.com Imported from XML file by Phil Best Wednesday, 19 May 2010 Phil 0 0 0 0 0 0 1 0|0|8|0|0|0|0|0|0|0|0|0 548 1 277 1 Values Value 1 First Value Statement 549 1 277 2 Policies Policy 1 First Policy Statement 550 2 277 0 Vision/Mission Vision Mission Core Goal Author Info Motto or Adv. Slogan Notes Comments Strengths Weaknesses Opportunities Threats SWOT Analysis Improve Stakeholder Approval through Profit Gains Bottom Line Improvements through Operational Excellence Link OpEx to Customer Satisfaction to enhance our profit and satisfy our Stakeholders. Dan Feliciano with enhancements done by Phil Best Slogan Notes Comments Strengths Weaknesses Opportunities Threats www.DanFeliciano.com 11100000000 551 1 277 3 Procedures Label 1 Statement 1 Document Path & FileName Link or Website Link 1 552 1 277 4 Staff Conditions Label 1 Statement 1 Document Path & FileName Link or Website Link 1 553 1 277 5 Workplace Safety Label 1 Statement 1 Document Path & FileName Link or Website Link 1 554 1 277 6 Customer Service Label 1 Statement 1 Document Path & FileName Link or Website Link 1 198 1 277 Organization Region 1 Department 1 0 Strategy Map Perspective Objective Initiative Income Expense Planned Actual Role Statement Notes Employee Role Statement Notes Person Pay Level 1 1|1|1|1|0|0|0|0|0|0|0|0|1|1|0|0|0|0|0|0|0|0|0 1|2|3|4|0|0|0|0|0|0|0|0|5|6|-1|-1|-1|-1|-1|-1|-1|-1|-1 KPI|Measure|Score|Next Review|List Column 5|List Column 6|Text Column 1|Text Column 2|Text Column 3|Text Column 4|Text Column 5|Text Column 6|Numeric Gauge|Gauge Weighting|_|_|_|_|_|_|_|_|_ 1|0|0|1|0|0|1|1|1|1|0|0|0|1|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|1|0|0|2|3|4|5|0|0|0|6|0|0|0|0|0|0|0|0|0|0|-1|-1|-1|-1|-1|-1|-1|-1|-1 Initiatives|Text Column 2|Text Column 3|Account Code|List Column 2|List Column 3|Period|Budget 1|Budget 2|Budget 3|Numeric 4|Numeric 5|Numeric 6|Numeric Rating|Plan Inc|Act Inc|Inc Act-Plan|Inc Act/Plan|Plan Exp|Act Exp|Exp Act-Plan|Exp Act/Plan|Plan Prof it|Act Profit|_|_|_|_|_|_|_|_|_ 0 0 1 0 1 Months Notes 1 Progress 0 0 1 3 1 0 0 1 0 0 0 0 - 00000000000000000000 0000000000 1111111111 ||||| | ||||||||| 111000 Days Totals Arrow|Statement|Purpose|Description|Destination 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 1 1 1 1 8592 1 277 2 9/03/2005 First Spare2 0 8593 1 277 2 4/03/2005 Second Spare2 0 8594 1 277 3 9/03/2005 First Measurement Method. 0 8595 1 277 3 4/03/2005 Second Measurement Method 0 8596 1 277 4 9/03/2005 First Measured Score 0 8597 1 277 4 4/03/2005 Second Measured Score 0 8598 1 277 p 9/03/2005 |2005|03|11|2005|05|01 0 8599 1 277 p 4/03/2005 |2005|03|01|2005|04|01 0 8600 1 277 1 Thursday, 29 June 2006 First Spare1 0 8601 1 277 1 4/03/2005 Second Spare1 0 8602 1 277 1 Saturday, December 19, 2009 Customer Satisfaction 0 8603 1 277 2 Saturday, December 19, 2009 % Customer increase 0 8604 1 277 1 Saturday, December 19, 2009 Referal Rate 0 8605 1 277 2 Saturday, December 19, 2009 % Increase in Referals 0 8606 1 277 1 Saturday, December 19, 2009 Order Frequency 0 8607 1 277 2 Saturday, December 19, 2009 % Increase in Order Frequency 0 8608 1 277 1 Saturday, December 19, 2009 # of Customers 0 8609 1 277 2 Saturday, December 19, 2009 % Increase of Customers 0 8610 1 277 1 Saturday, December 19, 2009 Average Sale $ 0 8611 1 277 2 Saturday, December 19, 2009 % Increase in Average Sale 0 8612 1 277 1 Saturday, December 19, 2009 Frequency of Re order 0 8613 1 277 2 Saturday, December 19, 2009 % Increase in Re order Frequency 0 8614 1 277 1 Saturday, December 19, 2009 Average Cycle Time 0 8615 1 277 2 Saturday, December 19, 2009 % Reduction in Average Cycle Time 0 8616 1 277 1 Saturday, December 19, 2009 Defects in Parts Per Million 0 8617 1 277 2 Saturday, December 19, 2009 % Reduction in PPM 0 8618 1 277 1 Saturday, December 19, 2009 Cost of Waste & Rework 0 8619 1 277 2 Saturday, December 19, 2009 % Reduction in Cost of Waste & Rework 0 8620 1 277 1 Saturday, December 19, 2009 Training 0 8621 1 277 2 Saturday, December 19, 2009 % Increase in Trained 0 8622 1 277 1 Saturday, December 19, 2009 System Unavailability 0 8623 1 277 2 Saturday, December 19, 2009 % Reduction in System Unavailability 0 1410 1 277 1 -1 0 0 0.0 p CEO Unknown Person 0 0 Saturday, December 19, 2009 633968359361040000 0 0 0 1411 1 277 1 -1 0 0 0.1 p COO Unknown Person 0 0 Tuesday, December 22, 2009 633970944509770000 0 0 0 1412 1 277 1 -1 0 0 0.2 p CFO Unknown Person 0 0 Tuesday, December 22, 2009 633970944667990000 0 0 0 1413 1 277 1 -1 0 0 0.3 p CIO Unknown Person 0 0 Tuesday, December 22, 2009 633970944883280000 0 0 0 1414 1 277 1 -1 0 0 0.4 p CMO Unknown Person 0 0 Tuesday, December 22, 2009 633970945167820000 0 0 0 277 9 Finance Customer Internal Process OpEx Learn & Growth Themes Author Note F|C|I|L|N|N|?|?|?|? 1|1|1|1|2|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0 0|1|2|3|0|0|0|0|0|0 0|1|2|3|0|0|0|0|0|0 6 4 3 1 0 128 128 1 1 Tuesday, 19 December 2006 1111000000000000000000 New Perspective Purpose New Perspective Purpose 2246 277 9 Increase Customer Orders 2 15 63 12 3 1 0|128|255 0|0|0 220|230|242 Tahoma|8.25|0|0|0|0 1 1 TO,0,3,1,0,128,255 0 0 0 Increased Orders will only come if we can get our products to our customers faster and never be out of stock of any items. We should try to increase our Customer Order throughput by 10% year on year by making prompt deliveries. 2247 277 9 Reduce Cycle Times 3 17 48 8 3 2 128|0|128 0|0|0 230|224|236 Tahoma|8.25|0|0|0|0 1 1 TO,2,3,1,128,0,128~TO,1,3,1,128,0,128 0 0 0 Cycle Times need to be kept to a minimum so that stores are kept fully supplied and any issues are dealth with promptly. We can reduce our product Cycle Times by analysing our product purchasing and manufacturing. 2248 277 9 Increase Core Skills 4 19 27 14 3 2 255|128|0 0|0|0 230|185|184 Tahoma|8.25|0|0|0|0 1 1 TO,3,3,1,255,128,0~TO,9,3,1,255,128,0~TO,10,3,1,255,128,0 0 0 0 Core Skills is the primary staff concepts that allows staff to perform with knowledge and intelligence. We need to increase our core skills so that we can handle the challenges more intelligently. 2249 277 9 Increase Systems Availability 5 19 64 11 3 1 255|128|0 0|0|0 217|217|217 Tahoma|8.25|0|0|0|0 1 1 TO,3,3,1,255,128,0 0 0 0 On-line system breakdowns must be avoided as they cause considerable staff effiency loss. This then ripples through the entire process reducing each performance criteria. All systems should be fully operational 99% of the time through proactive maintenance programs, system analysis and other Initiatives. 2250 277 9 Increase Order Size 6 13 10 15 4 1 255|128|128 0|0|0 253|234|218 Tahoma|8|0|0|0|0 1 1 0 0 0 If each customer orders more items then this will improve our company performance, growth and profit. We can make improvements by increasing the number of items that each customer orders. 2251 277 9 Increase Order Frequency 7 13 29 10 4 1 255|128|128 0|0|0 253|234|218 Tahoma|8.25|0|0|0|0 1 1 0 0 0 If each customer places orders more often then this will improve our company performance, growth and profit. We can get customer to place more orders by ensuring that every time they buy from us, that they totally happy with their purchase. 2252 277 9 Increase Referals 8 15 48 9 3 1 0|128|255 0|0|0 220|230|242 Tahoma|8.25|0|0|0|0 1 1 FROM,1,3,1,0,128,255~TO,0,3,1,0,128,255 0 0 0 Increased referrals are essential for maintaining a sound business performance. If we exceed customer expectations then they will tell their friends how good we are. 2253 277 9 This Strategy Map is based on the recent book by Jay Arthur. The Balanced Scorecard is located on Page 43. 18 23 69 18 1 1 242|242|242 23|55|94 217|217|217 Arial|8|0|0|0|0 1 1 0 0 0 2235 277 9 Reduce Defects 9 17 30 8 3 1 128|0|128 0|0|0 230|224|236 Tahoma|8.25|0|0|0|0 1 1 TO,1,3,1,0,128,255 0 0 0 If the product fails then the customer quickly becomes unhappy. Often we are never told about this as many customers silently move away from our product range. We need to find ways to make our products defect-free through general product quality improvements. 2236 277 9 Reduce Costs 10 17 18 7 3 1 128|0|128 0|0|0 230|224|236 Tahoma|8.25|0|0|0|0 1 1 TO,1,3,1,128,0,128 0 0 0 Cost reduction can be made without compromising product quality. We can always reduce our costs by improved organizational efficiency. 2237 277 9 This Strategy Map was created by Dan Feliciano with some enhancements done by Phil Best 11 23 10 26 1 1 217|217|217 55|96|146 217|217|217 Tahoma|8.25|0|0|0|0 1 1 0 0 0 The Balanced Scorecard is based on a scorecard from the book "Double Your Profits" by Jay Arthur. The balanced scorecard is intended for organizations who are pursuing continuous improvement and can be found on page 43 of the book. Dan created the Initial Strategy Map and Phil (that's me) added some additional data. 2238 277 9 Dan's website is www.DanFeliciano.com 12 23 45 15 1 1 242|242|242 0|32|96 217|217|217 Calibri|9|0|0|0|0 1 1 0 0 0 www.DanFeliciano.com Dan also answers questions for members of the Linked In social media facility. 2239 277 9 The main theme is Operational Excellence which happens at both the Internal Process and Learning & Growth levels 13 21 10 23 1 1 242|242|242 0|0|0 195|214|155 Tahoma|8.25|0|0|0|0 1 1 0 0 0 It is only through the knowledge that a good job is being done that true workplace job satisfaction and enhancement is improved. Staff ned to have a culture of pride and excellence in every thing that they do. 2240 277 9 The Outcome Focus Theme is SWAN (Stakeholder wants and needs). 14 21 44 22 1 1 242|242|242 0|0|0 195|214|155 Tahoma|8.25|0|0|0|0 1 1 0 0 0 Stakeholders will also have expectations other than just finance. The Stakeholders are the owners and the main driving force as the financial beneficiaries. 2241 277 9 Effective Market Research 15 19 5 11 3 1 255|128|0 0|0|0 242|220|219 Tahoma|8.25|0|0|0|0 1 1 TO,16,3,1,255,128,0 0 0 0 New products need to be invented or created to ensure that there is always a need for customers to increased their purchased items. Create or Invent new products and improve the quality of existing products. 2242 277 9 Improved Product Range 16 17 6 9 3 1 128|0|128 0|0|0 219|238|244 Tahoma|8.25|0|0|0|0 1 1 TO,6,3,1,128,0,128 0 0 0 If we can improve our Product Range then there are more quality items that each customer can buy from us. We can improve our product range by 15% year on year both in quantity and quality. 2243 277 9 On Time Deliveries 17 17 65 8 3 1 128|0|128 0|0|0 235|241|222 Tahoma|8.25|0|0|0|0 1 1 TO,3,3,1,128,0,128 0 0 0 We can provide on time deliveries through proactive supplier and manufacturer liaison. On time deliveries are essential to ensure maximum product flow. 2244 277 9 Increase Customer Base 0 13 44 17 4 1 255|128|128 0|0|0 252|213|181 Tahoma|8.25|0|0|0|0 1 1 TO,7,4,1,255,128,128 0 0 0 If more customers place orders more often then this will improve our company performance, growth and profit. If customers are happy with our products then other customers wil hear about us in a good light. 2245 277 9 Increase Customer Satisfaction 1 15 27 14 3 2 0|128|255 0|0|0 220|230|242 Tahoma|8.25|0|0|0|0 1 1 TO,0,3,1,0,128,255~TO,7,3,1,0,128,255~TO,6,3,1,0,128,255 0 0 0 Customers make their assessment based on how our products perform. It is essential that we improve how favourably our customers view our products and services. We need to exceed our customers expectations. 3137 1 277 1410 Saturday, December 19, 2009 2245 8602 8603 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3138 1 277 1414 Saturday, December 19, 2009 2252 8604 8605 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3139 1 277 1412 Saturday, December 19, 2009 2246 8606 8607 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3140 1 277 1414 Saturday, December 19, 2009 2244 8608 8609 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3141 1 277 1411 Saturday, December 19, 2009 2250 8610 8611 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3142 1 277 1414 Saturday, December 19, 2009 2251 8612 8613 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3143 1 277 1411 Saturday, December 19, 2009 2247 8614 8615 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3144 1 277 1411 Saturday, December 19, 2009 2235 8616 8617 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3145 1 277 1411 Saturday, December 19, 2009 2236 8618 8619 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3146 1 277 1410 Saturday, December 19, 2009 2248 8620 8621 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 3147 1 277 1413 Saturday, December 19, 2009 2249 8622 8623 0 0 0 0 0 0 10 <TextCol1> <TextCol2> <TextCol3> <TextCol4> <TextCol5> <TextCol6> 0 5382 1 277 1410 3146 Provide Lean Six sigma Training <Free-Text Col 2> <Free-Text Col 3> 0 0 0 0 0 0 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 ?? 1|100|0~Act/Plan~1111111111111111111111111111111111111 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0 0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 | unused panel area 0 0 0 0 0 0 5383 1 277 1410 3146 Provide Transactional Process Management Training <Free-Text Col 2> <Free-Text Col 3> 0 0 0 0 0 0 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 ?? 1|100|0~Act/Plan~1111111111111111111111111111111111111 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0 0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 | unused panel area 0 0 0 0 0 0 5384 1 277 1413 3147 Reduce Systems down time by 75% <Free-Text Col 2> <Free-Text Col 3> 0 0 0 0 0 0 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 ?? 1|100|0~Act/Plan~1111111111111111111111111111111111111 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0 0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 0|0|0|0|0|0|0|0|0|0|0|0 | Unused Panel Area 0 0 0 0 0 0 5385 1 277 1411 3145 Reduce the # and $ of disputed invoices by 50% <Free-Text Col 2> <Free-Text Col 3> 0 0 0 0 0 0 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 ?? 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