Software and hardware that we use:
Name & Link Description
Techsmith Snagit Since 2005, we have used this screen capture and editing software for all our icon and other image generation functions, both within our software and website.
We recommend that all our customers use this software to supplement the use of our software.
Techsmith Camtasia We use Camtasia 6 to create our highly popular concept and software training videos.
As our videos are totally free, everyone benefits from this excellent video production product.
Avast Anti-virus We switched over to Avast after purchasing a license from Lavasoft and then purchasing another license from AVG.
We found that Avast Free version is better than the purchased versions of Lavasoft Adaware and AVG.
Desk PDF from Docudesk We use this whenever we need to create a PDF document from any word processing or other software.
Cute Rank Software We use the Cute Rank software to Measure and Score our Website Search Engine Ranking performance.
This software is available for free from CuteRank.net and we recommend that you use this software to measure and score your own website.
Fireworks Websites Our Website is monitored and the Search Engine Ranking is maintained by Fireworks Websites.
Aquarius.com.au Technical assistance Aquarius.com.au provides us with Technical software development assistance.
They also write their own software such as My Club V2 for managing club environments and My Courts for handling venue bookings.
USA Resources and Consultants:
Name & Link Description
Balanced Scorecard Institute. Howard Rohm and Paul Arveson Provide Strategy Map and Balanced Scorecard training including their 'Nine Steps to Success' Methodology.
Dan Feliciano
www.DanFeliciano.com 		Dan is a well known and highly active Lean Six Sigma Strategic Planner and works for IBM & GEC.
Objective Solutions Inc Charles Collins does Balanced Scorecard work with Performance Prism concepts.
Harvard Business School Case Study Material Harvard University is regarded as the home of Balanced Scorecard thinking.
HBS - Southwest Airlines Harvard University SouthWest Airlines example.
UK Resources and Consultants:
Name & Link Description
Julia Payne, David Bowler & the Incisive Edge Group The Incisive Edge Group of Silks Way, Braintree, Essex UK have a fantastic website with free training videos.
They also have a membership system plus an inexpensive Mentoring & Training facility.
UK Strategic Planning Association The SPS focus is Strategy Development and Implementation.
They have a newsletter plus a library of previous presentations.
Cranfield University CBP (UK) This is the home of www.PerformancePrism.com
2GC Active Management (UK) Gavin Laurie of 2GC is a well known Balanced scorecard Consultant.
www.RapidBI.com (UK) Mike Morrison is also very well known in the Balanced Scorecard Arena.
Advanced Performance Institute (UK) another useful resource.
Asia Resources and Consultants:
Name & Link Description
Claritas Asia Nigel Penny is a well known Balanced Scorecard Consultant and does work in Asia, India and UAE.
Decision Science Korea Korean Balanced Scorecard Consultant
Textbooks and Reference Material:
Name & Link Description
Balanced Scorecard Step-by-Step 2nd edition - Paul R. Niven The overall concept itself is relatively simple and we have never really had any success studying SM or BSC text books.
Hence we do not really recommend any books as they never really get to the heart of the matter - your own industry problems.

Our experience is that if you are planning to implement Balanced Scorecard, you do not want something that is too verbose and academic.
Your own situation and industry will always be very different and a huge assessment needs to be made on that basis.

Hence their unnecessary padding really only wastes your time, creates confusion, is often outdated and rarely suits an automated software environment.